Shipping Policy – By Mireva

Shipping Policy – By Mireva

At By Mireva, we are committed to providing a reliable and transparent shipping experience for our customers across the United Kingdom and Europe. This Shipping Policy explains how we process, handle, and deliver your orders.

1. Shipping Locations
We currently ship to:

  • United Kingdom (UK)

  • European Union (EU) countries

If you are located outside these regions, please contact us at contact@bymireva.com to check availability.

2. Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • United Kingdom: estimated delivery 2–5 business days.

  • European Union: estimated delivery 5–10 business days.
    Please note that delivery times may vary depending on the destination country, courier delays, customs processing (where applicable), or unforeseen circumstances.

4. Shipping Costs

  • Standard shipping rates will be calculated at checkout based on your delivery address.

  • Free shipping is automatically applied to all orders of £199 or more.

5. Customs, Duties and Taxes

  • For customers in the UK: all prices include VAT where applicable.

  • For customers in the EU: orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These costs are the responsibility of the customer.
    We recommend checking with your local customs authority for further information.

6. Order Tracking
Once your order has been dispatched, you will receive an email with tracking details to follow your delivery.

7. Delays and Lost Parcels

  • While we do our best to ensure timely delivery, By Mireva cannot be held responsible for delays caused by courier services, customs inspections, or events outside our control.

  • If your parcel does not arrive within the estimated timeframe, please contact us at contact@bymireva.com so we can assist you.

8. Address Accuracy
Customers are responsible for providing accurate and complete shipping details. By Mireva is not liable for packages delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.

9. Contact Us
For questions about shipping or your order status, please contact us at:
📧 contact@bymireva.com